Returns & Exchanges
At HKGBALLBOOT, we want to ensure you have the perfect fit for your game. If you are not completely satisfied with your purchase, you may return or exchange your football boots within 14 days of receipt.
Check Eligibility
Ensure your boots are in original, unworn condition with all tags and packaging intact; items used on-pitch cannot be returned.
Submit Request
Contact our customer service team via email or WhatsApp with your order number and photos of the product condition.
Ship the Item
Once approved, securely pack your items and send them to our designated Hong Kong return center via a tracked courier service.
Refund or Exchange
After our quality team inspects the returned boots, we will process your refund to the original payment method or ship your replacement size.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing