Frequently Asked Questions
Everything you need to know about shopping with HKGBALLBOOT
Are the football boots sold at HKGBALLBOOT authentic?
Yes, we guarantee that all our products are 100% authentic and sourced directly from authorized brand distributors.
How long does domestic shipping within Hong Kong take?
For in-stock items, delivery typically takes 2-3 business days. Pre-order items may take longer depending on the specific product release date.
What is your return and exchange policy?
We offer a 7-day exchange policy for size issues, provided the boots are unworn, in their original packaging, and with all tags attached. Please note that personalized or used items cannot be returned.
Which payment methods do you accept?
We accept various payment methods including Credit Cards (Visa/Mastercard), FPS, PayMe, and AlipayHK for a seamless checkout experience.
Do you provide professional advice on picking the right sole plate?
Absolutely. Our team can help you choose between FG (Firm Ground), AG (Artificial Grass), or TF (Turf) plates based on the specific pitches you play on in Hong Kong.
Can I pick up my order in person?
Yes, we offer a self-pickup option at our designated service points. You can select 'Self-Pickup' during the checkout process to save on shipping costs.